August 29, 2019
Upgrading opens the door to best-in-class engineer-2-engineer support
Don’t miss out! Benefits abound with easy FairCom DB upgrade: Support
Note: This is the fifth piece in a series about the benefits of upgrading from a legacy version of FairCom DBto a current version.
Regardless of how your application makes use of FairCom DB (or its previouse versions, which includes c-tree, c-tree Plus or c-treeACE) or what your data management priorities are, there is one universal benefit that you are missing out on by not using a current version: access to FairCom’s best-in-class support program.
Just how good is the FairCom support program? Customers recently gave FairCom a 97.2-percent satisfaction rate. The reason is simple: engineer-2-engineer support.
Unlike other vendors, FairCom’s support team is not outsourced nor staffed by entry-level personnel. With tiered support options available, you choose the level of support you need from simple email support to more robust offerings with guaranteed response times and architectural reviews by FairCom engineers. For your mission critical system, FairCom can provide direct access to senior engineers who are advanced FairCom DB experts, able to dive deep into technical issues, and knowledgeable of the architectural options, reducing the time-to-market for your application. We have designed the FairCom support program to allow users to achieve maximum value from the FairCom DB database at every stage of their application’s lifecycle, development through production and ongoing maintenance.
One project manager at a FairCom customer said, “Technical support is one of the really great things about FairCom. When we do have an issue, or even when we just have a question about how FairCom DB is working, FairCom is very quick to respond. The staff that we work with is really bright, and they really know the software. You can tell that the engineers know what they are talking about. We can trust them and when they give us an answer we confidently say ‘that is the answer.’”
FairCom’s database engine is known for its flexibility, which enables developers to build applications to meet their unique needs. The FairCom support program also provides users the ability to choose the level of support that meets their needs and budget.
In addition to having access to our support program, being on a current version allows you to participate in the FairCom License Update Program. By participating in this program, you can upgrade to the most recent version of FairCom DB without any surprising additional license cost. Currently, FairCom DB V12 is the most recent version. When the next version is released, you can easily upgrade both from a technical and a financial standpoint.
If you want to learn how easy it is to upgrade from a legacy version of c-tree to a current version, please call us at 1-800-234-8180 or click here for additional contact information. Information about the support program is available at FairCom.com/support, and you can find details about License Update Program here.