Who We Are
Thank you for visiting our website. We take your privacy seriously and provide this notice to explain our online information practices.
Who We Are
To fulfill your requests for products and services, we may ask you for and then store certain personally identifiable information that you provide including your:
We may also collect and store data about your visit to our website and our electronic interactions. We do this through the use of internet, web, and email monitoring technologies. These include:
We utilize third-party services for some of this data collection, including Google Analytics, Google Adwords, Lucky Orange, and HubSpot. The data we collect includes:
Some of the above third-party services may also provide FairCom with links to or information about you that is available on the internet, such as from:
Google Analytics collects visitation information and associates it with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross device behaviors. FairCom will adhere to the Google Advertising Features Policy, including rules around sensitive categories, and have the necessary privacy disclosures and rights from end users for such association. Data may be accessed and/or deleted at Google’s My Activity page.
How We Use the Information
The information we collect may be used to:
Information Storage and Security
The information collected may be stored within FairCom-owned facilities and applications, or within third-party facilities and cloud applications including, but not limited to, Zendesk, HubSpot, G-Suite (Gmail, Google Drive, Google Meet), and backup providers.
We have reasonable security measures in place to help protect your personally identifiable information collected through our website. We also have service agreements and other documentation from third-party cloud application providers as to their security practices. However, we make no guarantees as to the safety or security of any information transmitted to or from this site.
We retain the information that you provide for as long as we consider it potentially useful in contacting you about our products and services, or as needed to comply with our legal obligations, resolve disputes, or enforce our agreements. Thereafter, we will delete that information or remove any personally identifiable information.
What is the legal basis on which FairCom relies to process personal data?
On other occasions, FairCom may process your personal data when we need to do so to fulfill a contract (for example, for billing purposes) or where FairCom is required to do this by law.
If necessary, FairCom may also process your data when it is in FairCom’s legitimate interests to do this such as if we obtained your information at a tradeshow or when you downloaded marketing collateral. FairCom will process your information in such cases to pursue our legitimate interests, provided these interests are not otherwise overridden by your data protection rights.
Who is responsible for the data?
FairCom hopes to satisfy queries you may have about the way FairCom processes your data.
However, if you have unresolved concerns you may also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you believe that your rights have been breached.
Your Right to Access or Correct Information
You can ask at any time that we update, delete, or export your information. Please send a written request—including your complete contact information—to the following location:
Or you can email us by using the Contact Us form.
We will then contact you to with discuss this request and the manner and extent to which we can comply.
We do not rent or sell any information collected ever, period.
We hope the above statement is clear enough. We don’t rent, lease, sell, license or loan our customer data to third parties. If you still have questions, please don’t hesitate to contact us and ask.
Updates to this Policy
Questions, comments or requests for more information may be directed to FairCom.
For readability, the words “include,” “includes,” and “including” as used herein mean “may include but are not limited to.”