FairCom takes pride in the high quality of service offered by our technical support department. Rather than using inexperienced technicians or third-party support services, our support department is staffed by professional c-tree programmers who understand the needs of developers. We will work with you during all phases of your product development cycle to ensure that your needs are met.

To serve our worldwide base of customers, we offer technical support in English, Spanish, Italian, Japanese, and Portuguese. Support is available during working hours from any one of our offices in the United States, Japan, Brazil, and Italy. Because of the strategic location of FairCom offices, support is available nearly 24 hours per day.

FairCom offers unlimited technical support via phone, email, and fax at no charge to registered users during the first three months following your purchase of our development tools. After that time, technical support is available to users who are part of our FairCom Developer's Maintenance Program.

Click below for a list of addresses, phone numbers, email addresses and Web sites for FairCom offices worldwide.

Search Documentation Online

The entire contents of our documentation have been indexed and are included on our Web site. Simply enter any term into the Search field on any page and the entire documentation will be searched for matching terms.

You can also access PDF versions of our documentation using the links shown to the left.

c-tree Plus Maintenance

The c-tree Plus maintenance program is designed to provide industry-leading technical support and product updates for FairCom's c-tree Plus development community. This program offers unlimited technical support from any FairCom office via e-mail, phone, and fax, and provides all c-tree Plus updates released during the 12 months following the purchase of maintenance. c-tree Plus maintenance also includes deployment rights for up to 50 executables for our standalone models. Finally, developers enrolled in our annual maintenance program are eligible for quantity discounts on our servers and drivers.

Server and Driver Updates

The c-tree Server, FairCom ODBC Drivers, and FairCom Crystal Reports™ Drivers are sold through FairCom's developer community. Therefore, FairCom only offers product updates for the c-tree Servers and FairCom Drivers, and not end-user support. FairCom does not provide end-user support because a complete understanding of the underlying application is required to properly support this technology.

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