In order to meet the needs of small to medium sized Contact Centers (10 – 200 seats), Zeacom developed its flagship product QMaster™. This Windows-based CTI solution utilizes an Intelligent Call Delivery (ICD) matrix to maximize the Contact Centers’ operational performance while enhancing customer service levels.
Corus™, Zeacom’s Enterprise Messaging application, also works extremely well as a complement to the Q-Master system. This application is specifically designed to manage all telephony communications in a single unified messaging environment. With easy to use graphical user interfaces and clever caller recognition devices, Corus modules can work independently or can be integrated to form a complete call management solution.
Zeacom was confident in selecting FairCom as a database partner because of both the technology and the company behind that technology. The technology was a good fit for Zeacom because it matched the direction of their development work. Specifically, the performance of c-tree Plus was reliable and predictable, and it suited the real time nature of the Zeacom application. FairCom’s technology was also very portable, allowing Zeacom to easily support a variety of platforms.
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